Ello™ CHOCOLATE

Shipping Info

We ship all orders from Portugal using Dachser.

Orders are packed and dispatched within 1–3 business days.

Estimated Delivery Times (after dispatch)

Delivery times shown below are approximate and may vary due to customs, local conditions, or seasonal demand.

Portugal: approx. 1–2 working days

Spain: approx. 2–3 working days

France, Belgium, Netherlands: approx. 3–4 working days

Germany, Italy, Austria: approx. 3–5 working days

Rest of Europe: approx. 4–7 working days (depending on location)

Good to Know

Free shipping on orders over €100

Tracked delivery with real-time updates

Carbon-conscious logistics and responsible handling

Packaging designed to protect your product and your sleep.

Precisas de ajuda? Fala connosco através do chat no canto inferior direito do teu ecrã.
Se sentires que as tuas necessidades não foram totalmente atendidas, não te preocupes!
Também podes contactar-nos por email através do chat ou diretamente em orders@ellomatt.com.

Estamos aqui para garantir que recebes todo o apoio de que precisas em cada etapa do processo.

Escolher o colchão certo passa por perceber as tuas necessidades únicas de sono.

Começa por pensar na firmeza que preferes, na posição em que dormes mais confortável (se de costas, de lado ou de barriga para baixo) e no tipo de colchão que gostas mais (espuma de memória, molas ou híbrido).

Na Ellomatt, podes facilmente comparar os nossos colchões através da página “Compara os Nossos Colchões”.

Ainda tens dúvidas? Não te preocupes! Cada colchão tem uma página detalhada com toda a informação de que precisas.

Se precisares de mais ajuda, fala com a nossa equipa de apoio ao cliente, conversa com um dos nossos especialistas de sono ou visita uma das nossas lojas físicas para experimentar o colchão pessoalmente.

Também podes fazer um pequeno questionário em ellomatt.com/find_yours para encontrares o colchão perfeito para ti.

10-Year Warranty

All Ellomatt mattresses are covered by a 10-year limited warranty from the date of delivery.

This warranty protects against:

Manufacturing defects in materials or craftsmanship

Structural damage, including broken springs or foam collapse under normal use

Cover or stitching defects not related to improper use, mishandling, or lack of care

The warranty is valid when the mattress is used on a suitable base and handled according to our care guidelines.
It does not cover normal softening over time, stains, misuse, or damage caused by incorrect storage or transport.

We’re here to help—if something goes wrong, just reach out and we’ll make it right, fairly and efficiently.

Sem preocupações! Os colchões Ellomatt exigem manutenção mínima.

Podes colocá-los em qualquer superfície – no chão, numa base de molas ou num estrado de ripas. Os colchões Ellomatt adaptam-se a todos os estilos de vida.

O único ponto importante é garantires que a superfície está limpa e seca.

Além disso, recomendamos que as ripas não tenham mais de 7,5 cm de distância entre si.

Unboxing & First Use

Your Ellomatt mattress comes compressed and rolled for easy delivery. Here’s how to get the best out of it and keep it looking (and smelling) amazing from day one.

Step 1 – Unbox with Care

Place the box in the room where you’ll use the mattress. Carefully cut the outer plastic (avoid scissors or blades near the fabric). Once unrolled, the mattress will begin expanding right away.

Step 2 – Let It Breathe

You can lie on the mattress soon after unboxing, but for the best experience, we recommend waiting 24 to 72 hours so it can fully expand and reach its optimal shape and comfort.

Step 3 – Air It Out

A slight “new mattress” scent is normal—it comes from fresh materials and will fade quickly. Let the room air out for a few hours if needed. Ventilated spaces help!

Step 4 – Don’t Pull or Stretch the Fabric

The outer cover is designed to fit snugly and beautifully once fully expanded. Avoid pulling, stretching or sitting heavily on the edges before the foam has fully settled.

Step 5 – Want a Flawless Finish?

If you notice minor fabric creases after unboxing, you may use a handheld steamer on low intensity. Just apply gentle steam at a safe distance and avoid excess moisture or direct contact.

Bonus – Enjoy the Scent

Inside your box, you’ll find a complimentary 30ml bottle of our signature Ellomatt Sleep Fragrance. Spray lightly over your sheets or pillow before bed for a sensorial sleep ritual. You’re welcome.

Need Help?

If you have any questions about setup, care or usage, our team is here to help. Just reach out—no robots, no drama.